AI Tools for Postpartum Care

Penny, an AI Chatbot to Keep in Touch with Mothers during Postpartum Weeks

Penn Medicine in Philadelphia is using an AI chatbot, “Penny,” to keep in touch with mothers during those crucial first few postpartum weeks: answering their many questions, screening for postpartum depression, and asking about troubling symptoms to head off potentially fatal crises.

The chatbot answers texts 24/7 from postpartum mothers. Using natural language processing, Penny answers routine questions like, “Is my baby’s spitting up normal?” It also offers advice tailored to the patient’s situation—so mothers using formula get different information from those who are breastfeeding. And Penny asks the mother how she is and alerts a human clinician to anything serious. For example, Penny asks detailed questions about headaches to tease out whether they may indicate a life-threatening jump in blood pressure. Clinicians respond within a few hours. Some alerts are routed to a pediatrician or a lactation consultant as appropriate.

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